Sorrento Trips, Contact Us

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Corso Italia, 333 

Piano di Sorrento, 80063 (NA)


VAT: IT08264271217

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    Frequently Asked Question

    What to do and where to go on the day of departure?

    On the day of the tour you have to go to the departure port at your pick-up time.
    Our captain will welcome you on board ready to sail.
    You can easily reach the embarkation point using the map on this page.

    What happens if I cancel between the 29th and 15th day before departure?

    For reservations cancelled between 29 and 15 days prior to the tour date, 50% deposit will be charged.

    What happens if I cancel within 14 days before departure?

    For reservations cancelled between 14 days and the departure date, the full amount will be charged including VAT.

    In case of no-show what happens?

    In case of no-show, the entire amount will be charged including VAT.

    What happen in case of bad weather?

    In case of very bad weather conditions and in case will not be possible to postpone the tour, full refund will be given.

    How do I get to the port?

    If you do not know how to get to the port, after booking directly and having paid, you can contact us via email to request a transport service.

    Which are the payment methods accepted and how can I book a tour on your website ?

    We accept only secure and refundable payments through PayPal and Stripe. If you want to book through bank transfer, please contact us by email or WhatsApp.

    I paid the 20% advance rate and confirmed the order. Now what happens?

    After confirming the reservation thanks to the advance payment of 20% of the total, you can safely go to the quay from which you chose to leave (on the right you will find the exact point indicated on the map). The rest of the amount you will have to pay on board. If you want more information use the live chat. You can access the live chat by clicking on the orange button at the bottom left. You can also write an email or contact us on WhatsApp (text only).

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